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Note: Click a picture or illustration in the left column to view a large version in the article. To hide the large version, simply click on it. |
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New Service Programming Features for TIS 2 Web |
Recently, TIS 2 Web made available two new features: |
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Techline Customer Support Center (TCSC) Announces New Hours |
Beginning Saturday, September 1, 2007, the Techline Customer Support Center (TCSC) begins a pilot program to include Saturday hours of operation for all U.S. dealerships. The team of dedicated technical consultants will be available on Saturdays to resolve Techline concerns,including accessory kits, SPS, TIS 2 Web, Tech 2, SI and MDI. |
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Bulletin Categories |
This is a list of the current bulletin categories found in SI and a brief description of the information contained in each. Informational bulletins convey information about a particular subject and include, but are not limited to, the following: - Accessory installation information - Repair tips for use of tools, adhesives, etc. - OnStar information - Technical Assistance information - GM Training course information - Newly released part Service Manual Update (SMU) bulletins are published when a very significant change has been made to a procedure in SI after the printed service manual is available. Technical bulletins address the 3 Cs – complaint, cause and correction. They provide specific repair instructions and contain necessary part and labor operation information. Field Product Reminder bulletins are published monthly. They provide a summary of top issues for car and truck with a reference to the specific bulletin, PI, recall, etc. Exchange bulletins pertain to part restrictions or situations in which the parts cannot be scrapped and must be returned to General Motors. Most frequently, exchange programs are implemented for the first six months for new engines, transmissions, etc. Warranty Administration bulletins provide information related to submission of warranty claims, new labor operations, component warranties (battery, tires, etc.), coverage codes, etc. Engineering Information (EI) bulletins are published on issues in which engineering in unable to determine a root cause due to returned parts being NTF (no trouble found) and/or unable to duplicate the customer concern. Engineering Informational bulletins are technical in nature and request information from the technician during diagnosis. TIP: Whenever a technical bulletin is authored, the subject of the bulletin reflects the customer concern and/or a keyword which the technician may use to search for the information. The most efficient and easiest way to find information is to use the key word search feature in SI. This will provide results of all bulletins, regardless of the published category. - Thanks to Ann Briedis |
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Steering Wheel Off Center |
Some owners of a full-size 2007 pickup or utility (1500 only) may comment that the steering wheel is out of position (turned to the left or right) while driving straight ahead. |
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Universal Home Remote Update |
Beginning with the 2007 model year, GM has changed suppliers for the Universal Home Remote (UHR) option UG1 for numerous GM vehicle platforms. The product trade name for the new system is Car2U™ Home Automation System from Lear.
- Thanks to Doug Daugherty
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Navigation System Routes![]() |
This information applies to 2007 Chevrolet and GMC full-size utilities with Navigation Radio (RPO U3U or UVB). |
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Door Switch Programming |
Bulletin 06-08-64-014 originally applied to the 2007 Escalade, Tahoe and Yukon. |
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Local Interconnect Network (LIN) Window Motors |
This information applies to these vehicles: |
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Engine Compartment Sight Shield |
On the 2008 CTS (fig. 9), the engine compartment sight shields must be installed correctly to prevent the shields from contacting the inner hood liner. During new vehicle PDI, or during service, when either the right or left side engine compartment sight shield is removed, follow these steps for installation: 2. Ensure that the outboard edge of the shield lies under the hood seal (fig. 11). 3. Secure the shield to the fingers on the air box cover (LH side) and the ball stud (RH side). |
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Power Liftgate |
On a full-size 2007 utility with Power Lift Gate (RPO E61), some customers may state that the power liftgate will power open but will not power close. This may be intermittent. |
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Pre-Delivery Inspection On-Line Form Enhancements (U.S. only) |
In a continuing effort to improve new vehicle quality at the time of delivery, several enhancements have been made to the electronic PDI forms located on GM DealerWorld. The changes make the forms more user-friendly and help save time when researching the Special Inspection Items listed. TIP: Data typed into the form cannot be saved. |
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Engineering has discovered that a front suspension strut oil leak can result if the strut center (rod) nut is used as a connection for the ground cable when jump starting a vehicle. The remote positive terminal, prominently identified with red, is located at the UBEC, on the left side of the vehicle. The center nut of the nearby strut is a tempting and convenient place to connect the ground cable. - Thanks to Angelo Girolamo, Jay Gersabeck, Ravi Balusu, Ron LeBourdais and |
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AC Inoperative |
On an Enclave, Acadia or Outlook, the air conditioner (AC) may be inoperative or blows warm air. This can be caused by a low state of refrigerant charge. If a low charge is found, check for leaks at the front Thermal Expansion Valve (TXV).
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On the Acadia, Outlook and Enclave, the quarter trim panel has screw fasteners around the cargo screen retainer hook just above the speaker grille (fig. 16) that must be removed before attempting to remove the panel. If the screws are not removed, the panel will crack in the area around the fastener location. A Screw above speaker grille |
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Know-How Broadcasts for October
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